From first contact to settled at home.
Four clear stages, a named contact throughout, and a reply to every referral within 1–2 working days.
Refer
Send us an enquiry through the client referral form, or call Louis Sanders directly. We reply within 1–2 working days and give you a named contact who stays with the referral from start to finish.
- The referral form is available at any time
- Tell us what you can — we'll ask for anything else we need
- Confidential and non-judgemental
Assess
A person-centred assessment against criteria we share with you upfront, so there are no surprises. We look at support needs, location preferences and the timescale the person needs accommodation by.
- Assessment is flexible — we meet people where they are
- We involve the referring service and, where appropriate, care partners
- A clear yes, no or "not yet" with reasons
Settle
We match the person to a fully licensed, inspected home and prepare it for them. Support is in place from the day they move in, not weeks later.
- Homes in the person's preferred area where possible
- Welcome, orientation and a first check-in in the first week
- 24-hour maintenance response from day one
Support
Regular welfare and tenancy check-ins, help accessing benefits, healthcare, employment and training, and independent-living support at the resident's own pace. You get regular updates.
- Named contact for the resident and for you
- Progress updates to the referring service
- Support towards the next step, whatever that looks like
Clear criteria, clear communication.
Upfront referral criteria
You'll know what we can and can't take before you refer, so no one's time is wasted.
A dedicated contact
One person who knows your service, your referrals and the people you've placed with us.
Regular updates
Progress reports on each placement, and a prompt call if anything changes.
Start a referral today.
We'll reply within 1–2 working days.